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Chapter 1: Communication theories and concepts

Chapter 2: Intercultural communication

Chapter 3: Perspectives on nonverbal communication

Chapter 4: The crucial role of listening

Chapter 5: The dynamics of interpersonal communication

Chapter 6: Applying a wide range of negotiation strategies

Chapter 7: Dealing with conflict

Chapter 8: Customer service and public relations

Chapter 9: The role of communication

Chapter 10: Perspectives on leadership

Chapter 11: Groups and teams in organisations

Chapter 12: Meetings: face-to-face and electronic

Chapter 13: Interviews, surveys and questionnaires

Chapter 14: The role of research and planning

Chapter 15: Business writing style: plain English

Chapter 16: Academic writing

Chapter 17: Writing business letters, memos and short reports

Chapter 18: Writing long reports

Chapter 19: Communication online

Chapter 20: Presentations and public speaking

Chapter 21: Visuals and technology in presentations

Chapter 22: Employment communication

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